335 Operations Center Support

Location:  Contractor facility at NSWCDD (Dahlgren, VA), offering hybrid/telework flexibility.

Clearance:  Secret

Certifications: IAT Level I or higher – CompTIA A+, Network +, SSCP, Security+ CE

 Requirements:

• Three (3) years’ relevant technical experience in operating a PC-based and telephone-based Service Support Center.
• Three (3) years’ experience with User Administration processes.
• Three (3) years’ experience in using computers, laptops, and common windows applications
• Two (2) years’ experience in monitoring, managing and prioritizing incident, service requests and call queues to meet Service Level Agreements, ensure equitable and efficient team workloads to support business goals.
• Two (2) years’ experience and knowledge with SharePoint platform.
• One (1) year of experience in using principles, methods, and techniques used in computer troubleshooting and support.

Send resume to info@sdc-world.com

See other openings at: https://www.sdc-world.com/Pages/Employment.aspx

About us: Solutions Development Corporation is looking for talented, motivated individuals who want to become part of a growing company and winning team. SDC employees enjoy and excel working in a culture where innovation and forward thinking is the goal, the highest work ethic is expected, and excellence is rewarded. We are a small business and utilized a flat organizational model where all employees have access to the executive staff to express their ideas and innovations. Employees of SDC enjoy competitive salaries, excellent health and retirement benefits, and a work atmosphere built on team camaraderie and collaboration. SDC offers a variety of career opportunities for people at all stages of their career. SDC is an EEO AA M/F/Vet/Disability Employee